Q&A

Frequently Asked Questions

What is Torah Treasure?

Torah Treasure is an APP and website that has a wide variety of educational, fun entertainment for kids in a safe, ad-free space. In today’s day and age, even very young children spend time watching videos and Torah Treasure ensures that the content that we create and license is up to our Torah values. 

Have more questions about what Torah Treasure is? Send us an email, we’d love to hear from you! info@torahtreasure.com

How many videos do I get to watch?

The Torah Treasure Library contains more than 100 videos including the newest music videos out there. We regularly add NEW and EXCLUSIVE content  to our site. Our aim is to add NEW content every 2 weeks! Some of our popular shows include Agent Emes Series, Mendy Music, Bella Bracha, Megillas Lester, Mitzvah Boulevard, Bnos Yisroel and so many more. 

View our entire catalog here. 

What age is Torah Treasure geared towards?

Great question! Our content is geared towards kids up to the age of 10. Although admittingly, the older siblings and their parents enjoy Torah Treasure just as much!  

How much is it?

The Torah Treasure subscription is $99/year, which comes to be around $.27 a day! 

Do you offer monthly subscriptions? 

Sorry! At this point in time we don’t offer that.

Do you offer a free trial?

Sorry! At this point in time we don’t offer that.

I can’t log into my account: help!

Let’s troubleshoot.

  • Check to make sure you spelled your User ID and password correctly. 
  • Ensure that your account still has access. If your subscription was over and we could not renew your credit card, you won’t have access. 
  • Make sure you are using the correct Username/ Email address. Many people have multiple email addresses so you will need to make sure you logged into using the correct one.  You can do this by searching your email account and finding your original email from us. 

If you are still having trouble, please email us.

I can log into my account but the video won’t play!

Let’s troubleshoot.

  • If you have a filter (even if you unblocked our site) it probably is blocking the video from playing. Please speak to your filter provider and see how you can enable our videos. 
  • Check your internet speed and proximity to the router. The closer to the router, the better internet you will have.
  • Enable Cookies. This will ensure that you have access. 

If you are still having trouble, please let us know and we’ll get to the bottom of it.

Help! The Website is down!

Guess what? Unless the whole internet goes out, the website won’t ever be down. There could be a few issues that are prohibiting your videos from working. Try any of these tips, and hopefully one will work for you! If none work, shoot us an email. 

 1. Check your internet connection. It may be as simple as that.

 2. Reboot your computer.

 3. Clear your internet cache. 

 4. Confirm your software is up to date on the latest version.

5. If you have a filter, make sure Torah Treasure is unlocked.

How do I reset my password? 

If you have forgotten your password, you can reset it using the following steps:

Go to our website: www.torahtreasure.com

Select Login on the welcome screen 

On the Login page, enter your email address

Click Continue

Select Forgot Password?

If you continue to have problems resetting your password, email info@torahtreasure.com for support.

Which devices is your APP compatible with?

Our APP is compatible with IOS (apple) Android, and Amazon tablets. 

Which means your kids can watch videos on almost any device, any time, and in any place you’d like. 

How can I get Torah Treasure on my Amazon Tablet?

Getting Torah Treasure on your tablet will take about 15 minutes of your time. Time very well spent but it does involve some time and concentration. You will first need to download Google Play in order to get the Torah Treasure APP.

Following this step by step guide from youtube will ensure the best and most precise way to download google play.

Can I watch videos without WiFi?

Of course! That’s the beauty of our APP. You can download videos to your actual device, (only with the app) so when you don’t have WiFi you can still watch the videos you downloaded. Although there is no limit to how many you download, it does depend on how much storage room you have on your device. 

Can I share my password?

Sorry! Only the family who paid to sign up can use it. If everyone shared accounts we wouldn’t be able to continue creating and producing amazing content. By signing up you get to enjoy great content and help us create more!

We can see in our back end if an account has above average “log-ins” and “videos plays”, we reserve the right to freeze your account until verified that your password has not been shared.

Can my kids watch at the same time on different devices? 

Yes! Each account can have up to 3 devices logged in at the same time. 

How do I renew my subscription once the year is up?

Your subscription will automatically renew and your payment method will be charged on your renewal date. If you do not want to  renew your account, you will need to log into your account on our website and select: cancel subscription prior to your renewal date.

How do I put a different Credit Card on file?

Log into your account, and select Settings. There you will select, ‘Change Credit Card info.’

Are your videos copyright?

Yes! According to EVERY Rav (From Rav Eliashev to Rav Moshe Feinsten and Rabbi Shochet) they all say that copying/sharing is stealing! (And of course is one of the aseres hadibros!) One can compare it to walking into a store and taking a bottle of milk of the shelf and not paying.

Refunds

Refunds are provided on accidental purchases, such as “my child accidentally pressed buy” and unwanted/unauthorized subscription renewal. Please note, if we see in our back end that the video has been accessed multiple times no refund will be provided.

Help:

We’ve even got some Tips and tricks to help  you navigate your device better. 

*Time Limit

If you don’t want your child on the device for a long time, but need to get stuff done, here is how to add a time limit to your phone.

*Locking the device

If you don’t want your child to get onto anything else on your device. Here is how to lock it, that way they will only be able to watch what is on the screen.